How to do online services, the governmental way

April 30th, 2013 § 0 comments

This is un-fucking-believable.

From the Department of Work & Pension: Services and Benefits Online…

What do I need?

This page explains:

  • what software you need to use this service
  • how to print your transaction
  • how the service uses cookies.

If you use Jaws or Supernova screen readers, we apologise for any problems you may experience. You may wish to claim in another way.

That’s not a good start. People with some disabilities may only be able to use screen readers. Screw them, eh?

Operating systems and browsers
The service does not work properly with Macs or other Unix-based systems even though you may be able to input information.

Oh. Windows only then. Well, they are the majority of computers out there, but still, Windows only? What were they thinking of?

You are likely to have problems if you use Internet Explorer 7, 8, 9 and 10, Windows Vista or a smartphone. Clearing temporary internet files may help but you may wish to claim in another way.

What? This just gets worse and worse. Be advised, You can’t use the last four incarnations of IE and Vista and smartphones will let you down here too. I’d better try a different browser, Chrome or Firefox then.


There is also a high risk that if you use browsers not listed below, including Chrome, Safari or Firefox, the service will not display all the questions you need to answer. This is likely to prevent you from successfully completing or submitting the form. You may wish to claim in another way.

So along with IE7, 8, 9 & 10, I can’t use the other three major browsers on my non-Mac, non-Unix, non-Vista computer. Claiming another way is beginning to look rather attractive. What the hell can I use?

What the service was designed to work with
The service was designed to work with the following operating systems and browsers. Many of these are no longer available.

Microsoft Windows 98:

  • Internet Explorer versions 5.0.1, 5.5 and 6.0
  • Netscape 7.2
  • Microsoft Windows ME

  • Internet Explorer version 5.5 and 6.0
  • Netscape 7.2
  • Microsoft Windows 2000

  • Internet Explorer version 5.0.1, 5.5 and 6.0
  • Netscape 7.2
  • Firefox 1.0.3
  • Mozilla 1.7.7
  • Microsoft Windows XP

  • Internet Explorer 6.0
  • Netscape 7.2
  • Firefox1.0.3
  • Mozilla 1.7.7

Microsoft stopped supporting the latest of that list of operating systems, XP, FIVE years ago! How the can a government develop an online system that is only usable on an operating system that old? Never mind the latest browser being IE6!

And they even bloody tell you that you are unlikely to have a fucking machine you can use this service with!

it’s almost as if they do don’t want you to claim.

Beyond words. Speechless. Completely.

(via @geeoharee

Tagged ,

Leave a Reply

Your email address will not be published. Required fields are marked *

What's this?

You are currently reading How to do online services, the governmental way at Sim-O.