On silent banking

September 26th, 2008 § 0 comments

[[image:ofcom2.jpg::center:0]]Picture from The Spine


Barclaycard has received the maximum possible fine for the “most serious and persistent” case of silent calls ever seen by regulator Ofcom.

The credit provider was hit with a £50,000 fine after an Ofcom investigation uncovered an extremely high number of silent calls.

Typically, these occur when call centres with automated systems dial more numbers than staff can deal with.

WTF? An automated system for outgoing calls? Don’t these companies trust their wage slaves to make the next call quick enough, fearing they might take too long to get their mettle together after a shitty call.

What am I thinking? Of course they don’t. Time is money, after all.

Leave a Reply

Your email address will not be published. Required fields are marked *

What's this?

You are currently reading On silent banking at Sim-O.